The Bio Flame offers a 5-year warranty from the date of purchase on all operation-related functions of the fireplaces. The warranty does not cover any product damage that occurred during shipping or was caused by improper product handling or installation.

What the Warranty Covers:

Factory defects or malfunctions related to normal operation within the first 5 years from the date of purchase.

What the Warranty Does Not Cover:

Improper Product Handling or Installation:

The warranty does not cover damage that occurred during shipping or damage caused by improper handling or incorrect installation. This includes, but is not limited to:

• Failure to follow installation instructions provided in the manual.
• Using unapproved or non-compatible accessories or modifications.
• Installing the fireplace in a non-compliant or unsafe manner (e.g., placing it too close to combustible materials, failing to ensure proper ventilation).
• Dropping, denting, or physically mishandling the unit during installation.

Deterioration or Accident Due to Negligence:

The warranty does not cover deterioration, accidents, or damage caused by negligence, failure to maintain/service the unit, or unauthorized modifications. Examples include:

• Using non-recommended fuels, additives, or other substances that may cause residue buildup or malfunction.
• Exposing the unit to extreme weather conditions, water damage, or prolonged exposure to moisture when not designed for outdoor use.
• Overfilling the burner or improperly refueling (e.g., spilling fuel inside the unit, refueling while the burner is still hot).
• Unauthorized modifications, tampering, or repairs not performed by The Bio Flame or an authorized technician.

Improper Use:

The warranty does not cover damages resulting from improper use or use under conditions other than intended. Examples include:

• Using the fireplace for purposes other than decorative heating (e.g., cooking or heating objects on top of the unit).
• Operating the unit in an enclosed space without proper ventilation, leading to overheating or improper combustion.
  

By signing up for our 5-year Warranty, you understand and agree that you are providing personal information to The Bio Flame in accordance with the Privacy Policy and Terms and Conditions. The Bio Flame products come with a standard 5-year Warranty from the date of purchase for operation-related functions only. After receiving warranty claims, The Bio Flame reserves the right to approve or reject claims based on the information and proof submitted. Registration within 1 year of the date of purchase is required for the warranty to be valid.

*The Warranty Process may take up to 12 weeks based on availability of personnel in your area for the service repair.

**Approved Warranty Replacements may take up to 12 weeks to be delivered, depending on the inventory available at the time of claim.