We recently purchased the Rogue 2.0 Bioethanol Fireplace, and it has been a fantastic addition to our home! The design is stunning, and it adds a touch of elegance and warmth to our space.
While we did encounter a minor hiccup with some initial issues, the customer service team, especially Josep, went above and beyond to help us. He quickly addressed the problems and ensured everything was resolved to our satisfaction. His responsiveness and professionalism were top-notch!
Now, the fireplace works perfectly, and we couldn't be happier. It's easy to use, burns cleanly, and creates a cozy ambiance. Every time we have friends over, they can't stop complimenting us.
We are delighted with our purchase and highly recommend the Rogue 2.0 to anyone looking for a stylish and efficient bioethanol fireplace!
This has exceeded my expectations. It’s attractive, well made and the flame is lovely, lively and warm. I dressed it up with ceramic logs and fire glass and it’s a show stopper.
Nice product, very well constructed. A bit dissapointed by the lack of vigor of the flame and no way to adjust. When I purchased the product there was a promotion for free fuel which never was sent.
easy to fill and light.nice 4” flame.lasted about 1.5 hours as indicated.i used in a cast iron fireplace, and it heated the room up nicely thru the venting system.
should have purchased the model that burnt 6-8 hours
Very elegant looking. I just didn't know that the burner is.included. so now I have an extra burner.
It is not totally smell free...better to keep a window slightly open...
Service was amazing. My order wasn’t in stock. I was able to speak to someone right away and they were are to help me fine a nicer fireplace for a better price than my original order! Would definitely recommend them to anyone in need of a fireplace.
I live in the Pacific Northwest and I like to be outside so, I bought 2 small patio "fireplace" heaters. I am elderly with arthritis and this fuel is packaged in a size of bottle I can handle and control fill speed so I don't spill any.
I have wanted a fireplace for years, but do not have the space to install a vented fireplace. The Lorenzo gives me a real flame and it provides plenty of warmth. I absolutely love it!
We have recently purchased the Lorenzo fireplace. We are so happy with this purchase. The fireplace arrived promptly it was easy to install and it's beautiful in our lounge area. I am totally in love. Nothing better than to sit in front of the fire with a good book or movie.
The only issues: the lighter didn't work and we had to wait to try it on as there was no ethanol included.
It looks great and was easy to install. We have not fueled it up yet.. Only issue we had is the fueling compartment hatch door will not latch, and since its spring loaded it is always "open". How can we address this without sending it back as homeowners are moving in on 7/3?
This has been a great experience. My inquiries were answered quickly and the info sought was provided. The purchase was easy to complete and delivery was on schedule with no damage to the unit. The fireplace looks great and provides extra heat on those damp and cool days.
I've had my Rogue fireplace for 3 years now and it's the best thing I ever bought. My main level is just over 700 square feet and this heats the main level and the heat goes upstairs. Great anytime but especially when the power goes out. No smell or soot.
I have not been able to see the flame extend to both ends on the fireplace tray...the flame remains mostly 10 inches from the center and my fireplace is a 38". How do I remedy that?
Loving my fireplace so far. Installation was very easy. Nice bit of heat that comes off. Flame looks great in the space. No mess and no hassle.
Fantastic buy. Easy, clean, warm. I can have the wonderful warm ambiance of a fire within minutes and no maintenance while the fire is going. I can turn it off when I want. Plant ethanol burns clean. I have had mine for 2 years now and I am loving it. Home insurance considers it another source of heat. No added premiums. Wonderful
Just the fuel is hard to find unless you order from Amazon and that’s expensive. Arrived very quickly and was pleased with that. It’s very nice and gives more heat than I thought it would.
